RTD May Go Live With Mobile Ticketing Within a Year

The same company that makes the MBTA's mobile ticketing app in Boston, above, has essentially won the contract to develop a system for Denver.
The same company that makes the MBTA's mobile ticketing app in Boston, above, has essentially won the contract to develop a system for Denver.

RTD will join cities around the world by offering mobile ticketing, a payment method that lets riders buy fares from smart phones.

On Tuesday, the RTD Board of Directors approved, at the committee level, a $1.45 million contract with Masabi to develop and manage the mobile ticketing app by a margin of 12 to 2. Masabi is a London-based company that runs mobile ticketing platforms in 25 cities, including New York, Boston, and Los Angeles. The contract is likely to pass the last round of voting at the Board meeting next week.

“I am supporting this because I’ve talked with managers from other venues throughout the country, and their ridership increases when they offer this kind of product,” said Board Member Lorraine Anderson.

Drivers will visually validate mobile tickets for bus passengers, and fare checkers will visually validate mobile payments for train passengers, just as they do with paper tickets.

RTD staff assuaged board members who were concerned over “scofflaws” buying a ticket only when they see a fare checker coming. “Our thought process is, ‘Hey, they weren’t gonna buy a ticket anyhow,'” said RTD Chief Financial Officer Heather McKillop. “At least now when they see the enforcement person, they have to buy a ticket.”

The app will be “fully multilingual,” according to RTD documents.

One caveat: At first, the app will only let riders purchase round-trip fares, which double as day passes on RTD’s system. RTD would offer one-way fares and other options pending a successful rollout of the first phase, which is expected to take no more than a year.

Depending on when RTD gets its long-delayed and already outmoded smart card system online, the mobile ticketing option could represent the first time riders will be able to buy a fare online and use it immediately.

“I, personally, have missed a train because I was trying to buy a ticket,” said Board Member Kate Williams. “And I think it would be great to be able to get on the train and buy a ticket then.”

This article was updated to correct the last name of Heather McKillop.

  • mckillio

    Long, long over due. I’ve used the one in Boston and it works just fine. Definitely need to be able to buy monthly passes eventually and ideally Eco passes too.

  • John Riecke

    Definitely need monthlies as well. Shame about having the driver check manually. They can’t install readers on the bus like at the airport or the movie theater?

  • Chris

    Is RTD going to have something special that LA, NYC, Las Vegas and these 25 over cities don’t have? I don’t even understand why there needs to be a rollout. If it is a complicated fare system – change it.

    I could see people avoiding buying tickets for sure, but you’re also going to have to hurry and make sure you don’t have a random low signal making buying a ticket slow for you.

    I also wonder why we never had gates put up at stations?

  • Devin Quince

    RTD is so far behind the curve compared to other transit options.

  • Newton St OG

    So they are going to have several competing methods of payment:
    – Paper tickets circa 1960.
    – Yearly and monthly passes with your little picture on it.
    – Eco passes for those who qualify.
    – Smart card program for the test group.
    – cash.
    – This new mobile ticketing system.

    And we wonder why bus boardings are slow.


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